Privacy Policy | Funding Loop

Overview

This Privacy Policy explains how we collect your Personal Information and how we maintain, use and disclose that information. This Privacy Policy does not apply to parties that may be linked or associated with our website (for example, our Product Providers) and to whom you may disclose Personal Information. You agree to this Privacy Policy by accessing, browsing, or using this website.

Funding Loop, we or us: Means Funding Loop Pty Ltd (ABN 13 684 500 007, ACN 684 500 007) and our employees, contractors, associates and any related entities.
Credit Information: Has the same meaning as defined in the Privacy Act 1988 (Cth).
Personal Information: Means any information or an opinion, whether true or not, and whether recorded in a material form or not, from which your identity is apparent.
Product Provider: Means any organisation providing finance, foreign exchange (FX), card payment gateway, or other business-related financial products and services.
Customer: Individuals who engage us to provide products and services to them or their business.
Visitor: Individuals who engage with us on our website, or who enquire about our functions or activities via electronic means.
Applicant: Individuals who apply for employment or other engagement with us.
Sensitive Information: A subset of Personal Information including racial or ethnic origin, political opinions, religious beliefs, criminal record, health information, and biometric information.

What information do we collect and how?

We will generally collect Personal Information directly from you when you interact with us - such as in person, by email, by phone, by enquiry or feedback form, or via our website, social media channels, interviews, standard forms, contract negotiation, or any other means.

We may also collect Personal Information about you from third parties where it is necessary, you have consented, or we are required or authorised to by law. Those third parties may include:

If you are a customer: publicly available records such as ASIC, ABR, credit reporting bodies, and our lending and product partners
If you are a visitor: technology service providers and social media platforms
If you are an applicant: referees, academic institutions, background-checking services, recruiters, and publicly available sources

The kinds of Personal Information we collect may include:

Personal details - name, email address, mailing address, and phone numbers
Credit Information
Identity verification data - driver's licence, passport number, Medicare number
Visitor interaction data - IP address and inputs to tools on our site
Business identifiers - business name, ABN/ACN, address, size, industry, company structure
Financial and operational data - turnover, payment history, sales channels
Business and personal documents - tax statements, bank statements, financial reports
Feedback you provide on our website and services

If you are an applicant, we may also collect details in your CV or resume, employment history, reference information, interview outcomes, test results, and copies of licences and qualifications.

We do not collect sensitive information unless required to carry out our services, and if so, we handle it in accordance with the Australian Privacy Principles.

How do we use the information we collect?

We will collect, use, and disclose the Personal Information you provide to us if it is reasonably necessary for, or directly related to, the performance of our functions and activities. This includes:

Establishing and facilitating a relationship with you
Maintaining and managing our relationship with you and communicating with you
Supplying you with information, products, and services
Conducting market research and monitoring use of our goods and services
Sourcing commercial credit for business purposes or consumer credit for household purposes
Introducing you to Product Providers for business finance, FX, card payment gateways, or other financial services
Facilitating verification of your identity
Monitoring your credit conduct and conducting credit checks and analytics
Sending you email alerts, including summaries of your activity with Funding Loop
Responding to requests from regulators or authorities

We may also use your Personal Information for secondary purposes where it is reasonable to expect us to do so, and that purpose is related to our primary purpose.

Exchange and disclosure of personal information

We may disclose your personal information to:

Product Providers
Any person who is a guarantor or proposes to be a guarantor
Any organisation providing verification of your identity
Any organisation or individual providing services enabling us to place your application with a Product Provider
Finance consultants, accountants, auditors, valuers, aggregators, conveyancers, legal advisers, insurers, and mailing services
Our associates, related entities, and contractors
Industry bodies, tribunals, courts, or other parties involved in any complaint, dispute, or compliance investigation
Any entity where we are required by law to do so
Any person considering acquiring, or who has acquired, an interest in our business or assets

Other disclosure to third parties

We may collect and disclose your information to third-party contractors that provide services to Funding Loop. In these instances, your information will be treated as confidential and used strictly for the purposes authorised by Funding Loop.

Additionally, Funding Loop may share de-identified or limited Personal Information with carefully selected third parties so they can offer relevant goods or services that may be of interest to you. If you do not wish to receive such offers, you will be able to opt out through your user account or unsubscribe links in our communications.

We may also make disclosures as required or authorised by law - including to comply with applicable Australian laws, respond to requests from law enforcement, comply with a legal process, or protect Funding Loop's rights or property.

Combination with external data sources

From time to time, Funding Loop may gain access to external data sources that include information about our customers. We may combine this data with the personal and business information we have already collected in order to support and improve our service delivery and business operations.

In all cases, information obtained from an external source will only be used for the specific purpose for which it was provided to us by that source.

Storage and security of personal information

We store your Personal Information in a variety of formats, including both paper and electronic form. Funding Loop takes all reasonable steps to ensure your Personal Information is stored securely and protected from interference, misuse or loss, and unauthorised access, modification, or disclosure.

Our security measures include:

Limiting access to the Personal Information we collect about you
Only granting access to Personal Information after proper identification
Requiring third-party service providers to maintain acceptable security standards

When your Personal Information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it. Most Personal Information is stored for a minimum of seven years, unless legislation requires earlier destruction.

While we exercise care in securely transmitting data between your device and our servers, we cannot guarantee or warrant the security of any information transmitted over the internet.

Cross-border disclosure of personal information

We may hold or process the information collected from you on servers located overseas for purposes such as storage, hosting, analytics and reporting, testing, and filtering.

Where this occurs, Funding Loop ensures that the organisations providing these services have appropriate data handling and security practices in place that comply with this Privacy Policy.

Your Personal Information may be held or exchanged in:

Australia
Singapore
Nepal

By using our website and services, and by providing us with your Personal Information, you consent to its transfer and disclosure to jurisdictions outside Australia, including the countries listed above.

Correction of information

To ensure that our products and services are best suited to your needs, it is important that the information we hold about you and your business is accurate and up to date.

We ask that you notify Funding Loop of any changes or updates to your information. If we determine that the information we hold is incomplete, outdated, or incorrect, we will take reasonable steps to correct it promptly.

Access to your information

You may request access to the Personal Information we hold about you by contacting us via the details provided on our website. We will respond to your request within a reasonable time frame, depending on the nature and size of the request.

There is no fee for submitting an access request. However, we may charge you the reasonable cost of processing the request - for example, an hourly rate for the team member retrieving the data and any out-of-pocket expenses such as photocopying.

In some cases, where permitted or required by law, we may refuse access to certain Personal Information. If that occurs, we will provide you with a written explanation of the reasons for refusal.

To protect the confidentiality of your data, we will only release Personal Information once we are satisfied that the information belongs to you. We may require supporting identification documents before releasing any data.

Amendment of this policy

We may amend this Privacy Policy from time to time. The most current version will always be available on our website at www.fundingloop.com.au.

If we make any material changes to this policy, we will notify you via email and update the effective date at the top of this policy. We encourage you to review this page periodically to stay informed of any updates.

Contact details and complaints

We are committed to handling your Personal Information responsibly and respectfully. If you have any questions or complaints regarding our privacy practices, please contact us:

Via our website contact form
Mail: Funding Loop Pty Ltd, Level 3, 1C Homebush Bay Drive, Rhodes NSW 2138, Australia
Email: hello@fundingloop.com.au