Privacy Policy
Company Name: Funding Loop Pty Ltd (ABN 13 684 500 007)
Contact Email: hello@fundingloop.com.au
This Privacy Policy explains how we collect your Personal Information and how we maintain, use and disclose that information. This Privacy Policy does not apply to parties that may be linked or associated with our website (for example, our Product Providers) and to whom you may disclose Personal Information. You agree to this Privacy Policy by accessing, browsing, or using this website. In this Privacy Policy:
-
Funding Loop, we or us means Funding Loop Pty Ltd (ABN 13 684 500 007, ACN 684 500 007) and our employees, contractors, associates and any related entities.
-
Credit Information has the same meaning as defined in the Privacy Act 1988 (Cth) (Privacy Act).
-
Personal Information means any information or an opinion, whether true or not, and whether recorded in a material form or not, from which your identity is apparent.
-
Privacy Policy means this privacy policy available at https://fundingloop.com.au/privacy-policy, or by contacting us at 1300 010 145 and requesting a hard copy.
-
Product Provider means the entities listed in the schedule available at https://fundingloop.com.au/privacy-policy, or any other organisation not listed providing finance, foreign exchange (FX), card payment gateway, or other business-related financial products and services.
Additionally:
-
‘Customer’ refers to individuals who engage us to provide products and services to them or their business.
-
‘Visitor’ refers to individuals who engage with us on our website, or who enquire about our functions or activities via electronic means.
-
‘Applicants’ refers to individuals who apply for employment or other engagement with us.
-
‘Sensitive Information’ is a subset of Personal Information and includes information or opinion about such things as an individual’s:
-
racial or ethnic origin
-
political opinions
-
membership of a political association
-
religious or philosophical beliefs
-
membership of a trade union or other professional body
-
criminal record or health information
-
biometric information (e.g. fingerprint) and biometric templates (e.g. retina scan)
-
What information do we collect and how do we collect it?
We will generally collect Personal Information directly from you when you interact with us, such as in person, by email, by phone, by enquiry or feedback form, or via our website, social media channels, interviews (via any method), any of our standard forms (including application forms), contract negotiation, our employment and engagement application process, our surveys (where applicable), or any other means when you provide us with your Personal Information.
We may also need to collect Personal Information about you from third parties from time to time where:
it is necessary for us to do so and it is unreasonable or impractical to collect it directly from you,
you have consented to us doing so, or
we are otherwise required or authorised to by law.
Those third parties may include:
If you are a customer: publicly available records such as the Australian Securities & Investments Commission, Australian Business Register, credit reporting bodies, and our lending and product partners (including FX and card processing providers).
If you are a visitor: technology service providers and social media platforms.
If you are an applicant: referees, academic institutions, training and certification providers, background-checking services, recruiters, and publicly available sources like social media.
The kinds of Personal Information we collect depend on your relationship with us, and we limit the information to what is reasonably necessary for our services. This may include:
Personal details such as name, email address, mailing address, and phone numbers
Credit Information
Identity verification data such as driver’s licence, passport number, and Medicare number
Visitor interaction data, such as your IP address and any inputs to tools on our site (e.g., calculators)
Details about services your business has acquired through us
Business identifiers: business name, ABN/ACN, address, size, industry, company structure
Financial and operational data: turnover, payment history, sales channels, etc.
Business and personal documents: tax statements, bank statements, financial reports
Feedback you provide on our website and services
If you are an applicant, we may also collect:
Details in your CV/resume and application
Employment history
Reference information
Interview outcomes
Test results (e.g., psychometric or aptitude testing)
Copies of licences, qualifications, and right-to-work documentation (e.g., passport, visa)
We do not collect sensitive information (e.g., health data, criminal history, racial/ethnic background) unless required to carry out our services, and if so, we handle it in accordance with Australian Privacy Principles.
We support your right to control the Personal Information you provide. However, if you do not provide required or accurate information, we may not be able to deliver our services. If you are an applicant, we may be unable to process your application.
How do we use the information we collect?
We will collect, use, and disclose the Personal Information you provide to us if it is reasonably necessary for, or directly related to, the performance of our functions and activities, and to carry out our services and business operations. This includes:
Establishing and facilitating a relationship with you
Maintaining and managing our relationship with you, and communicating with you in the ordinary course of that relationship
Supplying you with information, products, and services
Updating your Personal Information, including destroying or de-identifying it when no longer relevant (as applicable)
Conducting market research and monitoring use of our goods and services
Sourcing on your behalf, or for a company you represent:
Commercial credit for business purposes
Consumer credit for household, domestic, or investment purposes
We may also:
Introduce you to Product Providers who may be able to offer business finance, foreign exchange (FX), card payment gateways, or other financial services
Discuss and compare matched options with you, including available products and providers
Facilitate verification of your identity
Deal with any complaints, requests, or issues related to our website or services
Review your past interactions with us to improve our website, products, and service levels
Monitor your credit conduct
Conduct credit checks and analytics (e.g., financial ratio analysis) to better inform you, us, your financial advisers, and our lending/product partners about your creditworthiness and ability to service debt
Provide Product Providers with the information they need to:
Contact you
Assess your application
Support any guarantor application you provide
Send you email alerts, including summaries of your activity with Funding Loop
Allow subscription to newsletters or promotional content (you can opt out of these at any time by following the unsubscribe instructions in the emails — opting out does not stop service-related messages)
If you are an applicant: consider your application for employment or engagement with us
Respond to requests from regulators or authorities
We may also collect your Personal Information from third parties, such as:
Product providers
Finance consultants
Accountants, auditors, and valuers
Aggregators and conveyancers
Legal advisers, insurers, and mailing services
Credit reporting agencies
Associated or related entities
Industry bodies, tribunals, courts, or similar organisations
These collections enable us to deliver our services to you. We may also use or disclose your Personal Information for secondary purposes where:
It is reasonable to expect us to do so, and
That purpose is related (or directly related in the case of Sensitive Information) to our primary purpose
If you provide us with Personal Information about someone else, you must ensure:
You are authorised to disclose that information
We can lawfully collect, store, use, and disclose it as described in this Privacy Policy
You assist us if that individual requests access to, or correction of, the Personal Information you provided to us about them
Exchange and disclosure of personal information
We may disclose your personal information to:
Product Providers
Any person who is a guarantor or proposes to be a guarantor
Any organisation providing verification (including online verification) of your identity
Any organisation or individual providing services enabling us to place your application with a Product Provider
Finance consultants, accountants, auditors, valuers, aggregators, conveyancers, legal advisers, insurers, and mailing services
Our associates, related entities, and contractors
Industry bodies, tribunals, courts, or other parties involved in any complaint, dispute, or compliance investigation related to our services
Any entity where we are required by law to do so
Any person considering acquiring, or who has acquired, an interest in our business or assets
Other disclosure to third parties
We may collect and disclose your information to third-party contractors that provide services to Funding Loop. In these instances, your information will be treated as confidential and used strictly for the purposes authorised by Funding Loop.
Additionally, Funding Loop may share de-identified or limited Personal Information with carefully selected third parties so they can offer relevant goods or services (e.g. business finance, FX solutions, merchant services) that may be of interest to you. If you do not wish to receive such offers, you will be able to opt out through your user account or unsubscribe links in our communications.
Aside from the disclosures listed above, we may also make disclosures as required or authorised by law. You acknowledge that we may disclose your Personal Information if we, at our discretion, believe it is reasonably necessary to:
Comply with applicable Australian laws
Respond to requests or orders from law enforcement
Comply with a legal process
Protect or defend Funding Loop’s rights or property, or the rights or property of a third party
Combination of information with external data sources
From time to time, Funding Loop may gain access to external data sources that include information about our customers. We may combine this data with the personal and business information we have already collected in order to support and improve our service delivery and business operations.
In all cases, information obtained from an external source will only be used for the specific purpose for which it was provided to us by that source.
Storage and Security of Personal Information
We store your Personal Information in a variety of formats, including both paper and electronic form. Funding Loop takes all reasonable steps to ensure your Personal Information is stored securely, whether on servers based in Australia or overseas, and that it is protected from:
Interference
Misuse or loss
Unauthorised access, modification, or disclosure
Our electronic and physical security measures include:
Limiting access to the Personal Information we collect about you
Only granting access to Personal Information after proper identification
Requiring third-party service providers to maintain acceptable security standards for handling Personal Information
When your Personal Information is no longer needed for the purposes for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored for a minimum of seven years, unless legislation requires earlier destruction or de-identification.
Funding Loop maintains strict internal security protocols to guard against loss, misuse, or unauthorised alteration of information stored in our systems. While we exercise care in securely transmitting data between your device and our servers, we cannot guarantee or warrant the security of any information transmitted over the internet.
Cross border disclosure of Personal Information
We may hold or process the information collected from you on servers located overseas for purposes such as:
Storage
Hosting
Analytics and reporting
Testing
Filtering
Where this occurs, Funding Loop ensures that the organisations providing these services have appropriate data handling and security practices in place that comply with this Privacy Policy.
In some situations, we may also disclose your Personal Information to third parties operating outside Australia. When doing so, we take all reasonable steps to:
Protect your information against misuse, loss, or unauthorised access
Ensure compliance with relevant privacy and data transfer laws in both Australia and the recipient country
These third parties may be required by their local laws to disclose your information to their governments or other authorities.
Your Personal Information may be held or exchanged in:
Australia
Singapore
By using our website and services, and by providing us with your Personal Information, you consent to its transfer and disclosure to jurisdictions outside Australia, including the countries listed above.
Correction of information
To ensure that our products and services are best suited to your needs, it is important that the information we hold about you and your business is accurate and up to date.
We ask that you notify Funding Loop of any changes or updates to your information. If we determine that the information we hold is incomplete, outdated, or incorrect, we will take reasonable steps to correct it promptly.
Access to your information
You may request access to the Personal Information we hold about you by contacting us via the details provided on our website.
We will respond to your request within a reasonable time frame, depending on the nature and size of the request.
There is no fee for submitting an access request.
However, we may charge you the reasonable cost of processing the request — for example, an hourly rate for the team member retrieving the data and any out-of-pocket expenses such as photocopying.
In some cases, where permitted or required by law, we may refuse access to certain Personal Information. If that occurs, we will provide you with a written explanation of the reasons for refusal.
To protect the confidentiality of your data, we will only release Personal Information once we are satisfied that the information belongs to you. As part of this verification, we may require supporting identification documents before releasing any data.
Amendment of this policy
We may amend this Privacy Policy from time to time. The most current version will always be available on our website at www.fundingloop.com.au.
If we make any material changes to this policy, we will:
Notify you via email, and
Update the “Effective Date” at the top of this policy
We encourage you to review this page periodically to stay informed of any updates.
Process if You Have a Privacy Complaint
We are committed to handling your Personal Information responsibly and respectfully. If you have any questions or complaints regarding our privacy practices, please contact us in writing at:
Funding Loop Pty Ltd
Level 1, 5 George Street, North Strathfield NSW 2137, Australia.
Email: hello@fundingloop.com.au
Contact Details and Complaints
If you would like to get in touch about this Privacy Policy — or if you have any questions, concerns, or complaints — you can contact us via:
Our website contact form
Mail:
Funding Loop Pty Ltd
Level 1, 5 George Street, North Strathfield NSW 2137, Australia.Email: hello@fundingloop.com.au
Schedule of Product Providers
As a financial services marketplace, Funding Loop collaborates with a select group of Product Providers offering business finance, foreign exchange (FX), payment processing, and other financial solutions. These include, but are not limited to:
• Shift Financial Pty Ltd (ABN 24 149 390 625) • Moula Pty Ltd (ABN 20 151 136 060) • Lumi Finance Pty Ltd (ABN 75 627 897 625) • Choco Up Aus Pty Ltd (ABN 44 663 684 026) • On Deck Capital Australia Pty Ltd (ABN 28 603 753 217) • Capify Australia Pty Ltd (ABN 38 630 469 117) • Banjo Loans SME Pty Ltd (ABN 50 654 659 033) • Bizcap AU Pty Ltd (ABN 54 633 927 090) • Dynamoney Limited (ABN 63 620 779 654) • National Australia Bank Limited (ABN 12 004 044 937) • Commonwealth Bank of Australia (ABN 48 123 123 124) • Westpac Banking Corporation (ABN 33 007 457 141) • Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) • Now Finance Group Pty Ltd (ABN 51 158 703 612) • Pepper Money Limited (ABN 55 094 317 665) • Grenke Australia Pty Ltd (ABN 33 127 183 560) • Hello Clever Pty Ltd (ABN 82 645 693 251) • XE.com (Euronet Worldwide Group)
Claim your custom financing quotes
option to power your business forward with confidence.
